French wheel manufacturer Mavic has issued a recall notice for all of its R-SYS front wheels as a ‘precautionary safety measure’.
The company has identified a problem with the tubular carbon-fibre spokes used in the front wheels, and has decided that the problem is sufficient enough to ask anyone who has the wheels to stop using them immediately and return them for replacement.
The exchange is due to start on March 31, 2009 – in the interim Mavic have offered all current users a set of Aksium wheels so that they can carry on using their bike.
Wheels should be returned to your local Mavic dealer.
The full statement is as follows:
MAVIC SAFETY NOTICE
This notice is addressed to users of R-SYS front wheels.
Annecy, January 5th 2009.
As part of its ongoing commitment to customer safety and satisfaction, Mavic has announced a voluntary recall of its R-SYS front wheels as a precautionary safety measure.
Mavic has identified that the carbon tubular spokes of the R-SYS front wheel may break during use in certain circumstances and causing the rider to lose control and possibly fall, potentially sustaining injury.
All models of Mavic R-SYS front wheels are concerned (R-SYS, R-SYS test, R-SYS Premium), whether purchased separately or as part of a bicycle. The wheels must no longer be used.
Consumers should immediately return their front wheel to a Mavic dealer; and a new upgraded R-SYS front wheel will be delivered free of charge. This exchange will start from 31st of March 2009. Until this date, and to facilitate the continued use of your bicycle, Mavic will offer a set of Aksium wheel that customers will keep after they have received the replacement R-SYS front wheel.
For any further question, please ask your Mavic Dealer,
or call the following number: 00 800 234 788 75
for USA and Canada: 1-800-664-9228
for Austria: 01 54663 5521
Mavic regrets any inconvenience We appreciate your understanding and, we look forward to providing you a superior upgrade to the one of the finest wheels on the market.