Cycle Hire users get refund after 'technical glitch'
Everyone who used one of the Barclays Cycle Hire bikes in London during its launch day on Friday (July 30) will receive a full refund due to technical glitches in the system.
A minority of users had trouble docking the Cycle Hire bikes after using them, leading to excessive charges. Rather than refund just those that experienced a problem, Transport for London (TfL) has decided to refund everyone as a 'gesture of goodwill'.
TfL says that when cycles are returned to the docking stations after use they should hear a click and see a green light. No green light means that they will carry on being charged for the cycle's use as it has not been registered as returned.
TfL estimates that around 6,000 journeys were made on Friday using the new hire cycles in the capital, with a further 4,000 journeys on Saturday.
Around 12,000 users have signed up for the scheme and paid £3 for a membership key so far - they have access to 6,000 cycles from 400 access points across London. Charges are made dependent on length of usage: Journeys under 30 minutes are free, up to an hour is £1, two hours £6 and so on.
A full list and map of docking stations is available via the Barclays Cycle Hire website.
TfL has also prepared a video on Cycle Hire usage, you can watch it by clicking 'play' below...
Get The Leadout Newsletter
The latest race content, interviews, features, reviews and expert buying guides, direct to your inbox!
Related links
Mayor Boris launches London Cycle Hire scheme
Thank you for reading 20 articles this month* Join now for unlimited access
Enjoy your first month for just £1 / $1 / €1
*Read 5 free articles per month without a subscription
Join now for unlimited access
Try first month for just £1 / $1 / €1
Nigel Wynn worked as associate editor on CyclingWeekly.com, he worked almost single-handedly on the Cycling Weekly website in its early days. His passion for cycling, his writing and his creativity, as well as his hard work and dedication, were the original driving force behind the website’s success. Without him, CyclingWeekly.com would certainly not exist on the size and scale that it enjoys today. Nigel sadly passed away, following a brave battle with a cancer-related illness, in 2018. He was a highly valued colleague, and more importantly, an exceptional person to work with - his presence is sorely missed.
-
Wout van Aert back on drop bars as he says he’s ‘almost professional again’ in Strava post
Visma-Lease a Bike rider broke his collarbone, sternum and several ribs in a high speed crash at Dwars door Vlaanderen
By Tom Thewlis Published
-
'Ride like you own the road' - Zoe Bäckstedt on Paris-Roubaix Femmes, her Grand Tour debut and her new Red Bull helmet
Bäckstedt recently landed sponsorship from the energy drink giants and joined the likes of Tom Pidcock, Pauline Ferrand-Prévot and Evie Richards as a Red Bull athlete
By Tom Thewlis Published