After previously struggling to keep to delivery schedules for many of its customers, Canyon has promised that such problems are behind it, with all areas of the business running “smoothly and according to plan”.
In late 2015 and early 2016 the German company was subject to numerous complaints by customers, some of whom had the delivery of their bikes delayed by more than six months as Canyon worked to open a new factory.
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This led to Canyon founder and CEO Roman Arnold issuing an open letter apologising for the problems, admitting that mistakes had been made and that his company’s service had not lived up to expectations.
Twelve months on from those problems, and Canyon has promised that those delivery issues are a thing of the past.
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“All obstacles and delivery delays that the company encountered in 2016 when it changed its enterprise resource planning system have been overcome, and all stages of production, delivery and service are working according to plan, problem-free and smoothly,” the company said.
The company also said that it has seen “enormous demand” so far in 2017, but “shipping is running smoothly and delivery times are extremely stable, even record-breaking.”
Canyon is currently preparing to move into the American market in August, and has reported that it’s year-to-date gross profit is up 25 per cent.