Garmin are reportedly being held to a $10 million ransomware attack, which has left a number of platforms and features down.
The type of ransomware used is called WastedLocker, which infiltrated Garmin's systems sometime on Thursday, with one employee saying they first noticed something was wrong when they arrived at the office that day.
A company-wide shutdown of all devices within their data centre was ordered to try and avoid them being encrypted, which explains the global outage currently being experienced.
They say that once Garmin Connect is accessible again, users' activity data shouldn’t be lost as it is stored on the device and will appear once the user is able to sync their device. They have a page on their website (opens in new tab) that is showing the status of their platforms and features, all of which are currently down.
But what if you don't wait to wait? The good news is you can manually upload your ride to Strava while Garmin is down, directly from your Garmin device.
1. Plug your device into the computer with the USB cable and go to Finder or My Computer depending on your operating system
2. All the activities are dated which should make it easy to find the right one
3. Select the files that you want to add (Strava says this option is not available for devices that use the ANT+ agent)
Usually, you can also export files from Garmin Connect and then upload through Strava, but this is of course not currently possible.
Alternatively, you can go even more analogue and fill out the info straight to the app:
1. Log into Strava
2. Click on the "+" sign in the top right corner of the app
3. Click on "Manual Activity" on the right-hand side
4. Fill in the details
Garmin have apologised to customers for the outage, and have said it does not think the outage has affected activity data, payment details or other personal information.
Thank you for reading 5 articles this month* Join now for unlimited access
Enjoy your first month for just £1 / $1 / €1
*Read 5 free articles per month without a subscription
Join now for unlimited access
Try first month for just £1 / $1 / €1
Hi. I'm Cycling Weekly's Weekend Editor. I like writing offbeat features and eating too much bread when working out on the road at bike races.
Before joining Cycling Weekly I worked at The Tab and I've also written for Vice, Time Out, and worked freelance for The Telegraph (I know, but I needed the money at the time so let me live).
I also worked for ITV Cycling between 2011-2018 on their Tour de France and Vuelta a España coverage. Sometimes I'd be helping the producers make the programme and other times I'd be getting the lunches. Just in case you were wondering - Phil Liggett and Paul Sherwen had the same ham sandwich every day, it was great.
Sean Yates: How I got the nickname 'Animal'
Every pro needs a nickname; it was inevitable that our Lifetime Achievement award winner Sean Yates would end up with a good one
By James Shrubsall • Published
The 50% discount on Tacx Neo 2 Smart Trainer is now over, so here's the next best deal this Christmas
We've searched all over the web and found an offer that still saves you 23%
By Stefan Abram • Published
'It was Purgatory': Cancer survivor rides 627km around Cyprus in a day
Alexandros Agrotis fought off fatigue to raise funds for thyroid cancer, which he had as a teenager
By Tom Davidson • Published
Annemiek van Vleuten's Tour de France Femmes winning ride smashes Strava records
Movistar's Dutchwoman gets most kudos ever for a women's ride
By Adam Becket • Published